Table of Content
- 5 Most Common Causes of Internet Outage
- Quick Tips on How to Resolve Internet Outage
- In Summary…
Nobody wants to stay held back by an internet outage. Your work, studies, and entertainment can get affected drastically by an outage. It is important to understand why internet outages occur and how you can resolve them.
5 Most Common Causes of Internet Outage
- ISP outage
Many times you will find yourself trying to resolve the issue all on your own. When actually, the internet outage has occurred from the provider’s end. There can be many reasons behind an internet outage from your ISP’s end.
For example, there can be a shut-down of internet services for maintenance reasons. On other occasions, there could be an ISP outage due to cable damage. Sometimes, there are area-wide outages from the provider’s end due to issues like ongoing construction. Deployment of new cables can also require the ISP to shut down its existing network temporarily.
- Internet equipment malfunction
In many cases, you will not even have to reach out to your ISP and wait for their customer support to respond back. If the internet outage is only being faced by you and not an area-wide issue, then chances are that your internet equipment has malfunctioned. Faulty routers or modems can cause a lot of inconveniences.
Issues with the equipment can sometimes be short-term and fixed by simply restarting or reconfiguring them. Meanwhile, some issues can be tricky and might need professional technical assistance from the provider.
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- Installation issues
There is always room for human errors to occur. It is quite possible that your internet connection was not installed properly. Any issue in the way a wire is connected, or a satellite dish is poorly positioned, can cause internet disconnection.
It is difficult to identify and solve these issues on your own. After checking your internet equipment and confirming that there are no area-wide outages or any maintenance work going on, you should have a technician come over and recheck the installation.
- Cyberattacks
Cyberattacks are a terrifying reality in this world of everything-internet. Networks can shut down due to these attacks. The attackers usually flood the network traffic, disrupting authorized users and hindering their access to particular websites and services. Forced and false congestion on your internet network can be the cause of an internet outage.
The motivations behind these attacks are various. In cases of business internet outages, the attackers are usually in search of sensitive data or threatening the businesses for ransom or other personal gains. In any case, internet security is crucial these days for this reason. Try getting the most reliable internet provider, and equip yourself with security software and secure routers.
Quick Steps on How to Resolve Internet Outage
Don’t get stuck with a no-internet household and solve the issue quickly with these easy steps:
Start with restarting your device…
One of the easiest and quickest ways to troubleshoot internet issues is to restart your internet devices. The connection is sometimes lost or congested. Sometimes the system gets frozen for unknown reasons, which is why restarting can work like a “push start” from scratch.
Maybe the problem is somewhere else…
If restarting the router doesn’t help, maybe the outage has nothing to do with your network but is facing an issue externally. If there are any extreme weather conditions, chances are that the causes of internet outage are natural and uncontrollable. These are likely to get solved after the weather settles down.
Then, reach out to ISP’s customer support…
Your last resort is to reach out to the ISP’s customer service and have them assist you during such times. This is one of the main reasons why everyone focuses so much on the customer support quality of an ISP. Spectrum customer service is well-known for its responsiveness and professionalism during such instances. This makes it the first choice for many people. Share the issues you are facing with your internet, ask them if the bills are paid and if the issue is area-wide. A good customer service team will help you identify the cause and solution of the outage.
Lastly, switch to fiber internet…regularly
Of course, nobody’s first choice is to go through the hassle of cancellation and a new subscription. But if you are facing internet outages regularly with your current provider, it’s time to switch. And preferably, switch to a fiber optic connection. Fiber cables are less resistant to weather conditions, break easily, animals like squirrels can’t bite them, and the cables also transfer internet signals in the form of light. Who would not want fast-speed internet with minimal chances of outage!
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In Summary…
With the right customer support, any ISP can resolve an internet outage situation easily. Make sure you choose your ISP wisely and don’t opt for a slow and incompetent technical team that can cause the internet outage to go on for long durations.
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