Software implementation and integration are often critical because they can present many problems, particularly to the end-users. Understanding the support level your organisation needs means having the practical knowledge to move forward and address such issues.
Although most problems depend on the product feature, specific approaches and systems to employ, first, your decision is critically affected by the training costs, how long it would take, and what level of customer support is provided.
The TechnologyOne support considers all aspects of your organisation, so a value-driven outcome is achieved. In addition, the ERP and data migration support of TechnologyOne aims to drive success by refocusing your business system under one solution.
Understanding the Types of Software Support
There are many approaches to cloud-based software integration and support. First, however, you need to understand what works for your organisation and how implementation can affect everyday worker routines.
In-house software implementation support
A practical approach to system integration is to have an in-house support team that can manage your customer requests on an internal level. Having a team at your disposal will give you immediate access to the necessary information without external human resources. However, this type of support involves the costs of hiring and maintaining the training team.
Third-party Support
TechnologyOne support is known to provide a rigid software integration through a third-party provider. Although it is only an option for most organisations, the process is significantly cheaper compared to an in-house team. In addition, a third-party service provider knows the product inside out to facilitate the proper training foundation for your team.
Offshore Software Support
This type of SaaS customer support is becoming more and more popular because it has become cheaper than most other alternatives. In addition, offshore training and support demand fewer resources than all the different models and remove the pressure on your team. There is also a more periodic responsibility on your organisation other than being familiar with the training courses and putting them into use.
Knowing the Type of Support Your Organisation Needs
Choosing the type of customer support is often critical in ensuring that your organisation is fully equipped during the implementation phases of the software and throughout the service. Ideally, the types of support you would need depends on factors including:
- Finances
- Training capacity
- Level of software understanding
- Organisation objectives
- Worker skills and learning curve
Of all these factors, your finances will affect your choice because it directly relates to your organisation’s ability to sustain the training ground for your team. However, there is a significant advantage when choosing the appropriate structure for your business.
It is also essential to understand that increasing your investment in the right level of software support also generates better recognition of the software’s full potential. In addition, it means you get continuous relearning, so your organisation is equipped with information regarding updates and new software features.
Learning a new SaaS software is a collaborative effort from both your workers and the support team so you can fully capacitate your business. However, it requires a certain level of investment, particularly during the implementation phases.
Additionally, a dedicated team to help you achieve the right results for your business means getting the deep expertise of professionals. It will allow you to comprehend the best approaches to software and use the best practices that will enable you to optimise work processes.
